Refund Policy

Last updated: 30/07/2026

 

Payment Terms

 

By purchasing our Services, you agree to pay all applicable fees in full before Digifloat is required to fulfill its obligations. You authorize Digifloat to charge your selected payment method in accordance with your chosen billing cycle, which may be monthly, quarterly, or annually.

We reserve the right to change the fees for any Service from time to time by providing 30 days' prior notice. However, temporary promotions, discounts, or reductions in fees may be offered without prior notice.

We may suspend or terminate your access to the Services if payment cannot be processed or remains unpaid. You represent and warrant that your billing information is accurate and that you are authorized to use the selected payment method.

Capitalized terms used but not defined in this Refund Policy have the meanings given to them in our Terms of Service, available at https://digifloat.io/terms-of-service.

 

Cancellation

 

You may cancel your subscription at any time by contacting us at support@digifloat.io or by speaking with a Digifloat representative. Upon cancellation, your subscription will remain active until the end of your current paid billing term. You will continue to have access to the Services included in your plan during this period.

 

Refund

 

You may request a refund from us if you cancel your subscription within the first 15 days of signing up for our Services.

Refund requests submitted after the applicable refund period will not be eligible for consideration.

Before requesting a refund, you must:

(i) create at least 1 task,

(ii) give feedback and allow our team at least 2 attempts to revise the task as per your request

We reserve the right to deny a refund request if:

(i) in our sole discretion, we find evidence of fraud, refund abuse, or other manipulative behavior, or

(ii) in case you or any of your team members approved a task while in the refund period.

Refunds, where approved, will be processed to the original payment method. All refunds are subject to applicable exchange rates between the US Dollar and your local currency on the date the refund is processed.

Fees charged for processing the original transaction, including applicable payment processing fees, will not be refunded in whole or in part if the transaction is refunded or becomes subject to a chargeback.

Upgrades, promotional purchases, and adjustments to existing plans are non-refundable.

 

How to Contact Us

 

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us:

Email: support@digifloat.io 

Website: https://digifloat.io/contact-us/