How Can We Help?

Got questions about our services, pricing, or anything else? Drop us a message!

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Frequently Asked Questions

Need more help? We’ve answered some of the most commonly asked questions about our services.

Where is Digifloat based?

Our headquarter is located in India.

Where are our employees located?

We hire employees from around the world to meet the demands of our diverse customer base. A majority of our workforce is from Asia, Europe, and Central America.

What are your working hours?

Our designers, writers, marketers, and account managers work from Monday to Saturday. Their working hours vary depending on their time zones.

We always have a support member available for you.

What is an account manager?

Account managers serve as mediator between you and your designer/writer. They’ll manage your account, overlook your projects and help communicate your message to the team better.

Can I switch my plan in the future?

Of course, you can! Our services come with no contracts which means you can switch, upgrade/downgrade as you wish!

I have another question, where can I find the answer?

If you need help with something else, we’re here for you! Just submit the form above or Email us at [email protected]

Do you offer white label services?

Yes, we do! You can rebrand and resell our products and services as your own to your clients.

Since your services are so inexpensive, do you pay your employees fairly?

Yes, we do! All our employees are paid a fair compensation.

We pay the people working for us based on their knowledge and experience.

Will I get my money back if I cancel your services?

You may request a refund from us if you cancel your subscription within: (i) the first 15 days of signing up for unlimited graphic design, (ii) the first 7 days of signing up for content writing services, and (iii) the first 5 days of signing up for logo design services.

You won’t be eligible for a refund after this window.

Are there any taxes on top of the prices displayed on the website?

No, all our services are inclusive of any international, national tax.

Can I connect with you on a phone or video call?

Yes, you can! A sales representation and your account manager will always be available for a call. Just drop them a message or an email.